Shipping Methods & Payment Options

We ship our items exclusively via DHL. Delivery only takes place after payment has been received and usually takes 5-7 business days (significantly longer for international shipments). Please note that this is only a guideline and shipping can be affected by external circumstances at any time. We do not ship on Saturdays, Sundays, or public holidays. Depending on the credit institution, it can take between 2-5 business days for your payment to reach us. The goods you ordered will be reserved for you until your payment is received (for a maximum of 21 days).

 

Self-pickup:

  • Pickup is generally possible Mon-Fri between 10 AM - 4 PM.
  • Also at other times by arrangement.
  • Your order is ready for pickup once the email "Your order has been packaged" has been sent to you.
  • From this point on, the package can be picked up at the times mentioned above and will be ready for you, packaged.

 

Shipping costs

  • Delivery within Germany is free of charge for orders over €250 (gross). For orders up to €250 (gross), €4.90 (gross) shipping costs apply per order (may vary due to promotions).
  • Shipments to European countries* are charged at €15.90.
  • Shipments to Switzerland are significantly more expensive and are charged at €26.90.
  • Shipments to Norway & GB are significantly more expensive and are charged at €29.90.
  • Shipping to countries outside Europe** is charged at €37.90.
  • Please note: If you, as a consumer, have provided an incorrect address, and the shipment has to be redelivered, the shipping costs must be paid again, as the label loses its validity after the first transport. Therefore, please check all your data carefully before completing your purchase.

 * EU members, Andorra, Liechtenstein, Monaco, San Marino, Vatican City
** RoW: Rest of the World / all countries not included in the Europe group; customs duties may apply.

Returns

  • Your item is too big or doesn't fit 100%?
  • No worries, you can easily exchange your order within 14 days. Return shipping is to be borne by the buyer.
  • You can find more information about this in our cancellation policy.

 

Payment methods

Prepayment

If you choose prepayment as your payment method, please transfer the amount of your purchase to the bank account specified below. When making the transfer, please ensure that you include your order number in the reference and always transfer separately for different orders.

Our bank details:

  • Bank account
  • Kreissparkasse Köln
  • Account no.: 0002 0300 81
  • Bank code: 3705 0299
  • IBAN: DE84 3705 0299 0002 0300 81
  • BIC/SWIFT: COKSDE33XXX

As soon as your payment has been received, your delivery will be shipped immediately. Depending on the credit institution, it can take between 2-5 business days for your payment to reach us.

If you return one or more items, the value of the returned goods will be credited back to the bank account from which the transfer was made.

 

PayPal

For PayPal as a payment method, you need an account on paypal.com. After the checkout process on our site, you will be redirected to paypal.com. There you need to log in to your account and confirm the payment with balance, credit card, or direct debit. A detailed guide to purchasing via PayPal can be found here.